Plume response times

Response times vary depending on the phase of your project:

Implementation phase

During a larger implementation project, communication may become less frequent and will generally occur before and after a scheduled sprint.

The key communication points are the Sprint Demo's, allowing us to showcase the work we have completed in the sprint, discuss/agree priorities for the next sprint, and create follow-up actions to unblock any issues ahead of the next sprint.

While a sprint is underway, we strive to reduce interruptions to ensure high productivity, where meetings, changes, and new requirements are to be deferred to the end of the sprint.

Because we aren't developing or maintaining any live application(s) during the Implementation phase, we don't offer emergency/critical support prior to Continuous Delivery.

Continuous Delivery

After the initial Implementation project, our clients move into "Continuous Delivery", which is effectively a monthly retainer.

Each month you will have a retained booking, based on the hours available within your Continuous Delivery plan.

During this retained priority booking, you can expect fast response times and a status update to close the booking. For larger Continuous Delivery plans, this may be in the form of a sprint, with a Sprint Demo scheduled at the end of the booking.

Outside of this retained booking, we need to provide other clients with the same level of service during their own priority booking, so incoming non-critical requests are likely to be deferred until the next planning call or priority booking.

If you need to raise any critical requests during this time, please see Emergency support.