Profile and Account Settings

Learners can manage their basic account information from their profile.

By default, this includes:

First name
Last name
Email address
Password

Additional profile information may be available depending on how the platform has been configured.

Updating your profile

Learners can update their name and email address while signed in.

Changing an email address does not require the learner to verify the new address.

Some platforms may expose additional profile information, such as a profile image or job title, where this information is used elsewhere in the learning experience.

Changing your password

A signed-in learner can change their password from their account settings.

The learner must provide their current password before setting a new one.

Forgotten passwords

Learners who cannot sign in can use the Reset password option from the login screen.

After entering their email address, they will receive a password reset link if an account exists for that address. The link allows them to choose and confirm a new password.

Additional profile information

The information learners can manage themselves may vary between platforms.

Additional learner data and custom fields can be collected or displayed where required, but these are configured for the specific platform rather than being part of the standard profile.

Account management

Organization membership, Sub-Group membership and other administrative account settings are not managed through the learner's profile.

Account deactivation or deletion is also handled by an administrator rather than by the learner.